Shipping policy

SHIPPING POLICY — SINGABAKA MOYA

We ship throughout South Africa, packaged with care from our home in Zululand.

Processing Time Our products are handcrafted in small batches. Production time is 7 days when stock is sold out. You will receive an email with tracking details once your order has been dispatched.

Delivery Times

• Major centres (Cape Town, Johannesburg, Pretoria, Durban): 3–5 business days from dispatch.
• Regional and outlying areas: 3–7 business days from dispatch.

Delivery times are estimates provided by our courier partners and are not guaranteed. Delays caused by load-shedding, weather, or courier operations are outside our control.

Shipping Costs Shipping costs are calculated at checkout based on your delivery address. From time to time we may run free-shipping promotions on orders above a certain value.

Failed Deliveries If a delivery fails because the address is incorrect or no one is available to receive the parcel, the courier will attempt redelivery. Repeated failed attempts may result in the parcel being returned to us, and additional shipping fees may apply for a re-send.

Lost or Damaged Parcels If your parcel is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date and we will work with the courier to resolve the issue.